Service Disclosure Statement (as at 19 October 2022)
All Loans Limited NZBN 9429050271528
Financial Service Provider FSP1004115
Head Office Address: Level 8 AIG Building, 41 Shortland Street, Auckland 1010
Contact Details Telephone: (09) 8849180
All Loans assists consumers to obtain credit. We do this by matching the needs and borrowing objectives of our customers with the loans offered by the lenders on our lending panel and assisting that customer with their application.
It is our aim to have a lending panel that providers loan options for as broad a range of our customers as possible.
Lenders are able to be added to the All Loans Lending Panel by demonstrating that their loan product will meet the needs of our customers.
In order to apply for a loan, customers are required to provide All Loans with information that allows us to both be able to understand their current financial situation, why they want to apply for a loan and what features they are looking for from their loan.
After we receive your consent to assist, All Loans does the following;
We will ask you a series of questions that are designed to give us an accurate picture of your current financial situation and any possible future changes. These questions will include questions about your;
- Reason for applying for a loan,
- residential history,
- employment history,
- current financial situation, and
- Any special features you require the loan to have (such as the ability to pay it off early)
Assessing all this information allows us to understand if assisting you to apply for finance would be suitable. At this time your application will be referred to a lender who will conduct their own assessment of your application to determine if they will offer you a loan contract.
Please note – by entering into a loan, you are agreeing to be bound by the terms and conditions of the agreement and this will include making repayments by certain dates. If you do not comply with the terms of the agreement, then penalties may apply.
These penalties will vary from lender to lender and will be set out clearly in your loan contract. We are not party to the loan agreement and, as a result, we do not monitor your repayments – this a matter between your and the lender.
In the event that you default on the loan, any action to recover the debt will be taken by the lender.
We do not charge any upfront fees
No fees are payable to us if you do not enter the loan contract – even after an approval has been obtained.
The application process is totally obligation and fee free.
If you elect to apply for a loan via All Loans and your loan settles, we may charge you a service fee. This fee will usually be included in the total loan amount.
This service fee will not exceed $495 (inc GST). This is the quote for our service fee for assisting you to arrange the finance you have engaged us to provide.
The final amount will be confirmed in writing in your loan offer.
None of the lenders on our panel are restricted from offering any financial services or products. Should we become aware of any restriction being applied by a regulatory body, we will consider removing that lender from our lending panel.
We may also offer you add on products such as insurance or warranties. You may purchase these outright or in some cases you may have them financed with your loan. In the event you purchase one of these products from All Loans, the providers of the product may also pay us a commission after the loan settles. You are under no obligation to purchase these products from us, though your lender may require you to hold them under the terms of the loan. These can be sourced from third party providers.
OUR INTERNAL DISPUTE RESOLUTION OFFICER CONTACT DETAILS
Telephone: (09) 8849180
Postal Adress: Level 8 AIG Building, 41 Shortland Street Auckland 1010 NZ
Our aim is 100% customer satisfaction, however, if you are not completely satisfied with any part of our service, we would like to know about it. If there is any part of the experience you have with All Loans that can be improved we would encourage your feedback as soon as practical after the event.
How will your complaint be handled?
The Staff member who receives your complaint will;
- Document your concerns,
- Record your complaint in the Complaints Register, and
- Escalate your complaint to our Internal Disputes Officer
- Provide an immediate resolution if possible.
If an immediate resolution is not available, then the Internal Disputes Officer will;
- Contact you about your complaint
- Give you an estimate of when you can expect a decision
- Investigate your complaint
- Advise you of the decision and the reasons for the decision of your complaint
If you have a complaint about us and you are not able to reach an agreement with us you may refer your complaint to our dispute resolution service provider – Financial Services Complaints Ltd. This is a free service established to provide you with an independent method to resolve specific complaints.
Financial Services Complaints Ltd
Phone: 0800 347 257
If you require any further information about any aspect of our service, please speak to of our team.
If you are unsure about anything contained in this document, or any aspect of your application or a loan offer, please seek independent legal and/or financial advice.